Bashing Bandwagon vs Praise Party

How quick are we to join a bashing bandwagon verses a praise party? me included. That question rose to the top for me this week.
My work place was bashed on a social network this week. A customer ranted about rudeness between one co-worker to another. i privately chatted with this customer because i felt that was the adult thing to do, to tell her that i didn't appreciate the public bashing. i know, i assumed the customer would be an adult too. not so much,,,,
i work at the local tag office. NO i do not work for the state. Each tag office is privately owned and operated. They are CONTRACTED with the state. You have a choice of tag offices to frequent. My boss is one of the most wonderful ladies, i have ever known. My co-worker's are right up there with her! We get just as frustrated with the workings of the state tagging and registration rules as most of our customers do. i guess, you could say that we, as a tag office worker, are actually a go between. 
So now back to the bashing bandwagon. This customer vented on a social network about perceived rudeness between my co-worker's. Many people far and wide jumped on her bashing bandwagon. No surprise there. How quick are we to jump on the negative about a place rather than counter act with praise? i'm guilty of this also. It was pushed forward in my brain because it became personal, even though the customer said it wasn't. But she didn't say so and so, she said in general the Poteau Tag Office. Some people said may be the co-worker was having a bad day. The customer replied to be "professional" you should leave your personal issues at the door of your work. Easy to say, not so easy to do! i hope for this customer as she matures, that she can continue to be that kind of professional. 
One person made a statement that really floored me. Her statement was "forgive her for she is an idiot.......let God deal with her later." Really!?! What kind of message as a Christian did that lady just send..... My daughters did jump to the defense of my co-workers and me. i appreciate it so much. 
So the next time i see a bashing bandwagon, i'm not jumping on it. i'll try to say something to make it a praise party instead. Will it be effective, probably not. But will i do it anyway, probably so!
trying to live each day like its my last,,,,,DA